Genesys Cloud for Microsoft Teams content list - Genesys Cloud Resource Center

This article lists all relevant content for Genesys Cloud for Microsoft Teams.

General

Integration

Overview

Get started

Administrators
- Genesys Cloud Billing FAQs
- Administrator requirements
- Set up the integration
  - Add Genesys Cloud for Microsoft Teams

Agents

Call controls and basic interaction tasks

CRM functionality

Click-to-dial
- Click-to-dial
- Configure click-to-dial

Client-configurable functionality

Call forwarding
Notifications
- Configure notifications
Queue activation
- Queue activation
- Change your queue participation

Call history and user inbox notifications

Call history
- Access call history
Evaluations
- Access evaluations
Shift trade and time off requests
- Access schedule notifications
Voicemail
- Access personal voicemail

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.