About Genesys Cloud for Microsoft Teams
The Genesys Cloud for Microsoft Teams integration is a version of Genesys Cloud’s contact center services within Microsoft Teams.
Embedding the Genesys Cloud for Microsoft Teams integration does not require installation on each user’s computer or server maintenance and back up. However, ensure that you enable the Restrict Genesys Cloud embedding setting in your organization settings.
Get started (administrators)
After you review the requirements and purchase appropriate licenses for Genesys Cloud, install the integration and configure various settings.
Get started (agents)
After you install the integration, log in and begin to use the client.
From the client, you can access the menu and change your status and phone. The menu allows you to perform common tasks quickly, such as work with active interactions, make calls, or change settings.
Call controls and basic interaction tasks
Learn about the call controls in the client and how to perform basic tasks on interactions.
Learn what functionality and features you can control or configure in the client.
User inbox notifications
Quickly view your voicemail and notifications from the User Inbox in the client. The notifications alert you to tasks and information that require your attention in Genesys Cloud.