Release notes for Genesys Cloud for Microsoft Teams

This article describes all Genesys Cloud for Microsoft Team releases. For more information, see About Genesys Cloud for Microsoft Teams.

March 18, 2024

• Run the WebRTC diagnostic app 
  

  Agents can now run the WebRTC diagnostic app from the client to test their WebRTC phone settings: Test your WebRTC phone settings and Change your WebRTC phone settings.

February 28, 2024

• Specify queue in scheduled callbacks
  

  Administrators can now enable the org-wide setting to allow scheduled callback queue selection, which will allow agents to specify a queue when they schedule a callback: Schedule a callback and Enable agents to specify queue for scheduled callbacks.

January 31, 2024

• Asia Pacific (Osaka), Middle East (UAE), and EU (Zurich) regions
  

  Administrators can now select Osaka, UAE, or Zurich as their Genesys Cloud environment: Add Genesys Cloud for Microsoft Teams app.

December 6, 2023

• Callback auto dial and auto disconnect
  

  Administrators can now configure the queue to start and end callbacks automatically: Respond to callback interactions.

October 4, 2023

• Ringtone selection for call alerts

  Agents can now select ringtones for their call alerts: Configure notifications.

June 21, 2023

• Auto answer enabled digital interactions
  

  Administrators can enable auto answer for digital interactions that include messages and emails: Work with auto answer enabled digital interactions.

August 10, 2022

• Americas (Sao Paulo) region

  Administrators can now select Sao Paulo as their Genesys Cloud environment: Change the region of your Genesys Cloud organization.

July 27, 2022

• Initial release of Genesys Cloud for Microsoft Teams. Includes support for call controls, agent statuses, call attributes, click-to-dial, and after-call work of wrap-up categories.