Genesys Cloud - outbound campaigns and dialer tag

List of the Genesys Cloud release notes that include the outbound campaigns and dialer release notes tag.

Contact center

Secondary level of user statuses
Option to force wrap-up on disconnected conversations
Chat and email metrics in Queue Wrapup Summary and Agent Metrics reports

Contact center

Social Channel Managment
Outbound dialing enhancements

Collaborate

Delete files from chat
Add custom and structured attributes to documents

Contact center

Transfer to voicemail added to Architect
Load-based schedule generation
Short-term forecasting
Campaign rules for outbound dialing

Integrations

Genesys Cloud for Salesforce enhancements
Genesys Cloud for Zendesk enhancements

Communicate

Genesys Cloud Voice

Contact center

Agent utilization can now be configured
Pre-call rule to dial a record in Preview Mode
Caller ID (ANI) Enhancements

Integrations

Genesys Cloud for Salesforce updates

Collaborate

Location enhancements

Communicate

Emergency services configuration enhancements

Contact center

New Predictive and Power modes for Dialer

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.