Genesys Cloud - May 9, 2018

Contact center

Automatic time zone mapping

Outbound administrators can now use automatic time zone mapping to determine compliant dialing times for contacts in a contact list. This feature provides a simplified, automated alternative to manually configuring callable time sets. Automatic time zone mapping supports NANP phone numbers (United States, Canada, and certain Caribbean area codes) and United State zip codes. For more information, see Automatic time zone mapping overview