About phones in the PureCloud embedded clients

Note: This article applies to PureCloud Embeddable Framework, PureCloud for Chrome, PureCloud for Firefox, PureCloud for Salesforce, and PureCloud for Zendesk.

The client uses the same phones as PureCloud: physical phones, softphones, or web-based (WebRTC) phones. When you use both the client and PureCloud, the phone information syncs across both applications. 

Selecting phones

You can select a phone at login or at any time. When you select a phone in either the client or PureCloud, your phone automatically changes in the other application.

WebRTC phones

Review the requirements for WebRTC phones and information about the browser window. 

You can test and change your WebRTC phone settings when you first select the phone or at any time from the Settings section.

Call forwarding

You can configure the client to forward calls to a different phone number.

Persistent connection

After your first call (inbound or outbound), the client establishes a connection to your phone.

Configure ringing behavior

If you use PureCloud alongside the client, change your settings so that alerting interactions do not ring in both applications. 


Additional resources