Requirements for WebRTC phones
To use WebRTC phones, you must do the following:
- Use the latest version of Chrome or Firefox.
Note: Microsoft Edge does not support WebRTC phones.
- Turn off pop-up blocker in your browser.
A separate WebRTC window must be able to open for the following users:
- Genesys Cloud for Salesforce users who use Sales Cloud (or Service Cloud with the Pop WebRTC Phone window setting selected).
- Genesys Cloud for Zendesk users who select the Pop WebRTC Phone window setting.
- Genesys Cloud Embeddable Framework users whose solution is configured to pop the WebRTC Phone window by default or who select the Pop WebRTC Phone window setting. For more information, see settings in the Genesys Cloud Developer Center.
This window establishes and maintains WebRTC phone connectivity. Pop-up blocker prevents this window from opening. For more information, see Browser window for WebRTC phones.
The following image shows the WebRTC Phone window for Chrome browser users.
For recommendations about system requirements for WebRTC phones, see the System requirements section in Genesys Cloud system requirements.