Requirements for WebRTC phones

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

To use WebRTC phones, you must do the following:

  • Use the latest version of Chrome or Firefox.
    Note: Microsoft Edge does not support WebRTC phones.
  • Turn off pop-up blocker in your browser.

    A separate WebRTC window must be able to open for the following users:

    • Genesys Cloud for Salesforce users who use Sales Cloud (or Service Cloud with the Pop WebRTC Phone window setting selected).

    • Genesys Cloud for Zendesk users who select the Pop WebRTC Phone window setting.

    This window establishes and maintains WebRTC phone connectivity. Pop-up blocker prevents this window from opening.

    WebRTC Phone browser window

For recommendations about system requirements for WebRTC phones, see the System requirements section in Genesys Cloud system requirements.

For more information about the integrations, see About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.