Change your WebRTC phone settings


Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

You can change your WebRTC phone settings in the client. How you change WebRTC phone settings and the items that you can change differ depending on the browser and product used.

  1. Click Menu  > More .
  2. Click Settings.
  3. Click WebRTC.
  4. In the WebRTC section, you can do the following actions:

    The following image shows the available settings in Genesys Cloud for Zendesk in the Chrome browser.

    WebRTC Settings section

  1. Click Arrow .
  2. Click the name of the phone.
  3. Click Change Phone.Settings under phone name in Firefox
  4. Enter the name of the WebRTC phone that you want to use. 

    The search box automatically looks for a phone as you type. Phones currently associated with other users are not available.

    Phone selection window

  5. If you enter a name of a WebRTC phone, then the WebRTC Settings section appears. In the WebRTC Settings section, you can do the following actions:
    • Select your microphone.
    • Change the behavior of the WebRTC Phone window. 

      The Pop WebRTC Phone window setting is selected by default.

    • Test your settings.

    The following image shows the available settings in Genesys Cloud for Zendesk in the Firefox browser.

    WebRTC Settings in Genesys Cloud for Zendesk using Firefox

For more information, see About phonesPersistent connectionSettings in the client menu, and Troubleshoot phone issues.

For more information about the integrations, see About the Genesys Cloud browser extensionsAbout Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.