Configure notifications

Genesys Cloud embedded in Microsoft Teams: Feature coming soon

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, Genesys Cloud for Zendesk, and Genesys Cloud for Microsoft Teams.

You can configure several notification settings in the client for alerting interactions.

  1. Click Menu > More .
  2. Click Settings.
  3. Click Notifications.
  4. In the Notifications section, configure the following settings:
    • Mute ringing for alerting interactions

      By default, you hear ringing when interactions alert. You can configure the client to mute ringing.

      If this setting is selected, then the Alert Volume While on Call setting is not visible.

      Tip: If you use Genesys Cloud alongside the client, change your settings so that alerting interactions do not ring in both applications. For more information, see Ringing issues for alerting interactions.

    • Show system notification for alerting interactions

      The integration shows alerting interactions in the client. However, if you work in multiple browser windows or tabs, the client (and alerting interactions) may not be visible. Instead, you can configure the integration to show alerting interactions.

      If you select this setting, when an interaction alerts, your browser displays a notification about the alerting interaction. The notification shows the remote name associated with the interaction. Chrome and Edge browser users can also pick up or disconnect alerting interactions, or open their browser settings from the notification. On the notification, click More and then Pick UpDisconnect, or Settings. Return to the client to answer the interaction.

      The following image shows a notification about an alerting interaction in the Chrome browser.

      Chrome notification for alerting interactions
      Note: The first time that you select Show system notification for alerting interactions, your browser prompts you to allow notifications. If you do not allow notifications, then the client does not recognize or save your selection.
    • Alert Volume While on Call

      You can control the ringer volume of interactions that alert when you are connected to a call or callback interaction.

      If this setting is not visible, then clear Mute ringing for alerting interactions.

    Notifications Settings window

For more information, see Ringing issues and Settings in the client menu.

For more information about the integrations, see About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, About Genesys Cloud for Microsoft Teams, and About Genesys Cloud for Zendesk.