Test your WebRTC phone settings
You can test the settings for your WebRTC phone at the following times:
- When you select a WebRTC phone at login
For more information, see Log in to the client.
- When you change to a WebRTC phone
For more information, see Select a phone.
- When you are using a WebRTC phone
For more information, see Change your WebRTC phone settings.
To test your speakers (Chrome browser users only), click the blue speaker icon. If you use the WebRTC Phone window, then test your speakers in the window. For more information, see Browser window for WebRTC phones.
If you hear test tones, then your speakers are working properly. If you do not hear test tones or you encounter other problems, then click Test Settings to check for issues. The client checks for microphone, connectivity, and network throughput issues.
Common issues and solutions
|For issues with…||Try these solutions…|
|Placing or receiving calls||
If these solutions do not work, then contact your IT department.
For more information about the integrations, see About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, About Genesys Cloud for Microsoft Teams, and About Genesys Cloud for Zendesk.