About phones in the Genesys Cloud embedded clients
Phone selection
You can select a phone at login or at any time. When you select a phone in either the client or Genesys Cloud, your phone automatically changes in the other application.
WebRTC phones
Review the requirements for WebRTC phones and information about the browser window.
You can test and change your WebRTC phone settings when you first select the phone or at any time from the Settings section.
Call forwarding
You can configure the client to forward calls to a different phone number.
Persistent connection
After your first call (inbound or outbound), the client establishes a connection to your phone.
Configure ringing behavior
If you use Genesys Cloud alongside the client, change your settings so that alerting interactions do not ring in both applications.
Troubleshoot
For problems with phones, browse troubleshooting information about individual issues. Before working with Customer Care, enable server-side logging.
- Troubleshoot
- Enable server-side logging (Genesys Cloud Developer Center) (Genesys Cloud Embeddable Framework)
- Enable server-side logging (Genesys Cloud for Chrome and Genesys Cloud for Firefox)
- Enable server-side logging (Genesys Cloud for Salesforce)
- Enable server-side logging (Genesys Cloud for Zendesk)
Additional resources
For more information about the integrations, see the main landing pages.