About phones in the Genesys Cloud embedded clients
The client uses the same phones as Genesys Cloud: physical phones, softphones, or web-based (WebRTC) phones. The client does not support headsets. When you use both the client and Genesys Cloud, the phone information syncs across both applications.
You can select a phone at login or at any time. When you select a phone in either the client or Genesys Cloud, your phone automatically changes in the other application.
Review the requirements for WebRTC phones and information about the browser window.
You can test and change your WebRTC phone settings when you first select the phone or at any time from the Settings section.
You can configure the client to forward calls to a different phone number.
After your first call (inbound or outbound), the client establishes a connection to your phone.
Configure ringing behavior
If you use Genesys Cloud alongside the client, change your settings so that alerting interactions do not ring in both applications.
For problems with phones, browse troubleshooting information about individual issues. Before working with Customer Care, enable server-side logging.
For more information about the integrations, see the main landing pages.