Genesys Cloud - telephony tag

List of the Genesys Cloud release notes that include the telephony release notes tag.
March 1, 2017

Communicate

  • Phone redundancy

Contact center

  • Administrator control of recalls
  • Campaign rule condition based on number of agents
  • Campaign rule action for changing the dialing mode

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January 18, 2017

Platform

  • Admin UI
  • Genesys Cloud community

Communicate

  • Order management for number ports

Contact center

  • Permissions required to manage and assign roles

Integrations

  • Genesys Cloud for Chrome

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December 28, 2016

Platform

  • HIPAA compliance

Communicate

  • Recording of external transfers

Contact center

  • Campaign rules

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December 14, 2016

Platform

  • Removal of credit card numbers from chat interactions

Communicate

  • Genesys Cloud Edge Standard V2 LCD

Contact center

  • Workforce management training modules

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December 7, 2016

Genesys Cloud Platform

  • Removal of credit card numbers from chat messages

Communicate

  • Geographical restrictions on inbound toll-free calls

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November 16, 2016

Communicate

  • Global phone provisioning service
  • Telephony network topology map

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September 28, 2016

Communicate

  • Mini and micro versions of Genesys Cloud Edge
  • Virtual Edge deployment option

Contact center

  • Auto answer for Genesys Cloud web-based phones

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September 21, 2016

Collaborate

  • Additional search features in Documents
  • Group sharing of documents
  • Workspace descriptions in Documents

Communicate

  • FENT remote deployment model

Contact center

  • Custom date range for reports

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September 14, 2016

Contact center

  • Line recording enhancements

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May 25, 2016

Collaborate

  • Thumbnail image support for additional document types

Communicate

  • Model-specific metabases for Polycom and AudioCodes phones

Contact center

  • Brazilian-Portuguese language support
  • Chat and email metrics added to queue reports

Integrations

  • Verint WFM historical and Verint WFM RTA

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May 18, 2016

Platform

  • Changes to default password requirements

Communicate

  • Telephony trunk configuration enhancements
  • Change to trunk number format
  • Additional AudioCodes support

Integrations

  • Genesys Cloud for Salesforce enhancements
  • Genesys Cloud for Zendesk enhancements
  • Bridge Server enhancements

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March 9, 2016

Communicate

  • Trunk PCAP retrieval
  • Station auto-conference
  • Audio export

Contact center

  • Dependency tracking for Architect
  • Action, Menu, and Task Numbering
  • New Languages Available for IVR
  • Norwegian localization

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March 2, 2016

Platform

  • New support workflow for Genesys Cloud Pro+ organizations

Collaborate

  • New UI for profile setup
  • Ability to open video chats in pop-out window

Contact center and Communicate

  • Group ring
  • Ability to copy interactions through the Agent UI

Integrations

  • Single Sign On support for Okta
  • Single Sign On support for SFDC
  • Improvements to Genesys Cloud for Salesforce
  • Salesforce Data Dip Connector is now available in East Asia (Japan) region
  • Oracle Cloud Service Data Dip Connector is now available in East Asia (Japan) region
  • Web Services Data Dip Connector is now available in East Asia (Japan) region
  • Zendesk Data Dip Connector is now available in East Asia (Japan) region

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February 5, 2016

Communicate

  • Genesys Cloud Voice

Contact center

  • Agent utilization can now be configured
  • Pre-call rule to dial a record in Preview Mode
  • Caller ID (ANI) Enhancements

Integrations

  • Genesys Cloud for Salesforce updates

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December 18, 2015

Collaborate

  • Location enhancements

Communicate

  • Emergency services configuration enhancements

Contact center

  • New Predictive and Power modes for Dialer

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October 9, 2015

Communicate

  • Genesys Cloud Edge automatic updates and scheduling

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