September 28, 2016


Mini and micro versions of PureCloud Edge

Mini and micro versions of the PureCloud Edge appliance are now available. These devices are more affordable than the standard version of the Edge device and are intended for smaller capacity and branch office PureCloud deployments. The new Edge devices are small, cloud-managed network appliances that provide core telephony services for PureCloud. For more information, see Edge documentation resources.

Virtual Edge deployment option 

Telephony admins can now create a Virtual Edge pairing token, which is necessary for deployment, from the PureCloud UI. The UI also provides easy access to downloads for the Virtual Edge file image and install script. For more information, see Download the Virtual Edge and obtain a pairing token and Edge documentation resources.

Contact center

Auto answer for PureCloud web-based phones

The PureCloud web-based phone now supports auto answer. For more information, see Turn on auto answer for agents.