Loading of chat history 

Users can now simply scroll up in a chat room to load more chat history.

Contact center

Outbound email on behalf of a queue

Agents can now create email messages on behalf of a queue. For more information, see Create and configure queues (administrators) and Send an outbound email on behalf of a queue (agents).


Genesys Cloud for CIC co-browse feature

The Genesys Cloud for CIC integration in Interaction Connect now enables two or more people to simultaneously co-browse a webpage. For more information, see Genesys Cloud for CIC.