View an interaction’s details


Prerequisites

The following permissions for conversation details:

  • Analytics > Conversation Detail > View 
  • Conversation > Communication > View 

For related procedures accessed through this page, see the task’s article for prerequisites.

An interaction’s detail page is the central location for viewing more information about that interaction and completing tasks related to it. To view an interaction’s page, click an interaction from any of the following views:

You can also arrive at an interaction’s page when completing a task on an interaction. For example, if you have assigned evaluations to complete in your inbox, then you can navigate directly to the relevant interactions from the inbox.

Interaction details

Note: PureCloud does not currently support images, GIFs, or stickers in messaging recorded transcripts.

Related procedures