Annotate a recording - Genesys Cloud Resource Center

Prerequisites

Genesys Cloud User, Genesys Cloud Supervisor, Quality Administrator, or Quality Evaluator role

Note: If recording segment access control is applied when viewing the Interaction details, you can only view and add annotations to recording segments that you have access to.

Navigate to the interaction details page for an interaction.
Pause the recording at the time you want to annotate.
In the Add Annotation field, add a comment and click Annotate.

Note: You cannot edit or delete annotations from the user interface.

Contact

Solution

Company

About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Scroll to top