Annotate a recording
- Genesys Cloud User, Genesys Cloud Supervisor, Quality Administrator, or Quality Evaluator role
Note: If recording segment access control is applied when viewing the Interaction details, you can only view and add annotations to recording segments that you have access to.
- Navigate to the interaction details page for an interaction.
- Pause the recording at the time you want to annotate.
- In the Add Annotation field, add a comment and click Annotate.
Note: You cannot edit or delete annotations from the user interface.