Annotate a recording


Prerequisites

  • Genesys Cloud User, Genesys Cloud Supervisor, Quality Administrator, or Quality Evaluator role

  1. Navigate to the interaction details page for an interaction.
  2. Pause the recording at the time you want to annotate.
  3. In the Add Annotation field, add a comment and click Annotate.
Note: You cannot edit or delete annotations from the user interface.