Download a recording
Prerequisites
- Analytics > Conversation Detail > View permission
- Recording > Recording > Download permission
- Recording > Recording > View permission or Recording > RecordingSegment > View permission
Note: If recording segment access control is applied when viewing the interaction details, you can only download recording segments that you have access to. For more information, see View an interaction’s details and the Work with an interaction to which recording segment access control was applied section in Work with an interaction overview.
You can download policy-based voice and screen recordings one at a time from an Interaction’s detail page.
- Click Performance > Workspace > Interactions.
- Click Menu > Analytics > Analytics Workspace.
- In the Contact Center section, click Interactions.
- Click an interaction.
- Click Download Recording.
- Type a name for the recording and choose a file type (.ogg_opus, .mp3, .wav or .webm).
- Click Download Recording.
Note:
- For information about how to download a digital interaction recording, see Download digital interaction recordings.
- The OPUS file type reduces the download time if the recording performed at trunk is also in OPUS audio format.
- In Chrome, you must allow the download. For more information, see Where are downloaded recordings located on my computer?
