About quality management


Quality management allows managers to record and evaluate agents and interactions to improve the contact center experience. Managers can also coach agents to improve agent performance.

About quality management


Quality administration


Quality evaluation

Help quality evaluators review and score customer interactions.


Coaching

Quality administrators, evaluators, or supervisors can create coaching appointments to help agents improve their performance.


Speech and text analytics

Speech and text analytics provide automated speech and text analytics capabilities on 100% of interactions to provide deep insight into customer-agent conversations.