Annotate a recording

  • Genesys Cloud User, Genesys Cloud Supervisor, Quality Administrator, or Quality Evaluator role

Note: If recording segment access control is applied when viewing the Interaction details, you can only view and add annotations to recording segments that you have access to.
  1. Navigate to the interaction details page for an interaction.
  2. Pause the recording at the time you want to annotate.
  3. In the Add Annotation field, add a comment and click Annotate.
Note: You cannot edit or delete annotations from the user interface.