About web messaging

Feature coming soon

Web messaging provides customers with an enhanced experience when they visit your website. Unlike web chat, which provides instant, standalone chats, web messaging enables a visitor to enter your site, converse with an agent, and return later to pick up the conversation. Managers, supervisors, and agents can view the entire customer journey data in the web messaging interaction. Web messaging shares the same features and capabilities as the other Genesys Cloud messaging channels that use ACD messaging to enable agents to respond to customer interactions.

Understand web messaging