Get started with web messaging

Web messaging: Feature coming soon

  • Genesys Cloud User 2, Genesys Cloud User 3, or Genesys Cloud 1 Digital Upgrade I
  • Webdeployments Configuration All permission
  • Webdeployments Deployment > All permission
  • An inbound messaging flow

To get started with web messaging, configure and deploy messenger, the predefined message window and launcher button which customers use to interact with bots and agents. Perform these tasks using public REST APIs and the Messenger JavaScript SDK.

See Web messaging and messenger in the Genesys Cloud Developer Center for instructions:

  1. Create a configuration to define the appearance and behavior of the message window.
  2. Deploy the messenger snippet to your website.
  3. Optionally, use the Messenger JavaScript SDK to further refine how messenger behaves and interacts with other functionality, such as Genesys Predictive Engagement.

Feature coming soon: Messenger configuration and deployment in the Genesys Cloud Admin UI