Get started with web messaging
- Genesys Cloud User 2, Genesys Cloud User 3, or Genesys Cloud 1 Digital Upgrade I
- Webdeployments > Configuration > All permission
- Webdeployments > Deployment > All permission
- An inbound messaging flow
To get started with web messaging, configure and deploy messenger, the predefined message window and launcher button which customers use to interact with bots and agents. Perform these tasks using public REST APIs and the Messenger JavaScript SDK.
See Web messaging and messenger in the Genesys Cloud Developer Center for instructions:
- Create a configuration to define the appearance and behavior of the message window.
- Deploy the messenger snippet to your website.
- Optionally, use the Messenger JavaScript SDK to further refine how messenger behaves and interacts with other functionality, such as Genesys Predictive Engagement.