Get started with web messaging
Messenger provides a predefined message window and launcher button which customers use to interact with bots and agents. Administrators can easily configure and deploy a standardized implementation of Messenger in the Genesys Cloud Admin UI. To get started:
- Configure Messenger. Create a configuration to define the appearance and behavior of the message window.
- Deploy Messenger. Create a Messenger deployment and assign a version of a Messenger configuration to generate the snippet. Deploy the Messenger snippet to your website.