Supported content profiles overview

Supported content profiles identify the media types that agents and customers can send through third-party messaging, open messaging, and web messaging. These media types include audio, video, images, text, applications, advanced and user-defined types. You can configure a content profile for each messaging channel and for inbound and outbound attachments. A messaging channel integration indicates the content profile to use. For more information, see the configuration procedure for your messaging channel.

Genesys Cloud provides a default content profile that allows all inbound file types and .jpg, .png, and .gif for outbound file types. The default content profile applies if you do not assign a content profile to a messaging channel integration. In the default content profile:

• You can change the file types allowed in the default content profile provided by Genesys Cloud.
• You can set a different content profile as the default by clicking the star next to the content profile name. If you set a new content profile as the default, the new default applies only to new messaging channel integrations. The new default content profile does not relate to an existing messaging channel integration.
• You cannot delete the default content profile. To delete the current organization default profile, first set another content profile as the default. 

Genesys Cloud enables you to send and receive attachments up to 25 MB. The third-party messaging platform that you use can have different file size restrictions. The maximum file size that a messaging platform allows depends on the media type that you attach. For more information, see your third-party messaging platform documentation for allowed maximum file sizes.

The Supported Content Profiles view displays the most common media types. To add types not listed in this view, use the API. Supported content profiles can contain any valid media type string for inbound and outbound attachments. For more information about example media types, see Media Types on the Internet Assigned Numbers Authority (IANA) website. The API can also use strings with the asterisk (*) wildcard character, such as “image/*” to allow all image types or “*/*” to allow all media types.