Messenger, the predefined message window and launcher button for Genesys Cloud web messaging, supports the following desktop and mobile browsers. For more information, see About web messaging and Genesys Cloud system requirements.

Desktop browsers

  • Microsoft Edge Chromium — Current release or one version previous.
  • Google Chrome — Current release or one version previous.
  • Firefox — Current release or one version previous.
  • Safari — Current release.

Mobile browsers

  • Google Chrome on Android — Current release or one version previous.
  • Safari on iOS — Current release or one version previous.