Series: Web chat to web messaging migration guide

Web chat to web messaging migration and impact

Feature deprecation: Genesys will no longer support ACD Web Chat v2, which is available to customers via all its corresponding Chat Widget versions. This is further to the deprecation of ACD Web Chat v1, which was announced earlier. As a result, Predictive Engagement will also end support for these legacy web chat versions. For more information, see Deprecation: Removal of ACD Web Chat (version 2). All existing customers are encouraged to migrate to Web Messaging and Messenger.

Prerequisites

Genesys Cloud CX 2, Genesys Cloud CX 3, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2 Digital, or Genesys Cloud CX 3 Digital license
Web Deployments > Configurations > All permission
Web Deployments > Deployments > All permission
An inbound messaging flow

The web messaging feature in Genesys Cloud replaces web chat. Some Genesys Cloud feature components require no action on your part before you begin using the web messaging feature. Other feature components require specific steps to ensure a successful migration. The articles in this guide provide details about features enhanced by migrating from web chat to web messaging, and the steps to take for features that require migration steps.

Before you begin

Review the following articles and then configure and deploy web messaging:

In this guide

The articles in this series guide you through the impact and migration process when you move from web chat to web messaging for Genesys Cloud platform features. Also, additional articles help you migrate from web chat to web messaging for integrations such as Predictive Engagement and Genesys Cloud embedded clients.

After you configure and deploy web messaging, follow this migration path:

For more information, see About web messaging.

Next Suggested Article: Enable authenticated web messaging