About accessibility

Genesys is committed to a more inclusive customer experience and continuously works to enhance accessibility in Genesys Cloud. Accessibility design and implementation includes support for screen readers, keyboard navigation, and other features, based on inclusive user interface design.

Genesys has focused its efforts on following the standards set forth in the Web Content Accessibility Guidelines (“WCAG”) 2.2 Level AA, Section 508 of the US Rehabilitation Act (corrected January 22, 2018), and EN 301 549 (V3.1.1 & V3.2.1) and shall make every reasonable effort to conform with such standards.

Genesys Accessibility Conformance Reports (ACRs) which document our conformance to these requirements are available in the following section.

Note: To report an accessibility issue, open a case with Genesys Cloud Customer Care.

Genesys Cloud accessibility compliance

Accessibility compliance is evaluated through manual and automated testing. Manual evaluation methods include use of screen readers such as VoiceOver, NVDA, and JAWS. Apart from automated tools, automated testing incorporates browser plugins such as axe and accessibility insights.