Genesys Cloud Voice

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January 16, 2019

Communicate

• Genesys Cloud Voice rate decrease

Contact center

• My Performance views for agents

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May 16, 2018

Communicate

• Genesys Cloud Voice in France and the Netherlands
• Follow-me call forwarding

Contact center

• Holiday and emergency schedules for routing configuration
• Create data tables and retrieve data from Architect flows
• Queues Activity view for agents

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April 18, 2018

Communicate

• Genesys Cloud Voice in Ireland

Contact center

• Finnish IVR support in Architect

Integrations

• Import and export data actions for integrations

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February 28, 2018

Communicate

• Genesys Cloud Voice in the United States rate decrease

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February 14, 2018

Platform

• Introducing the AppFoundry

Communicate

• Genesys Cloud Voice in the United Kingdom

Contact center

• Easier media type filtering in Interaction Details report spreadsheets

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January 18, 2017

Platform

• Admin UI
• Genesys Cloud community

Communicate

• Order management for number ports

Contact center

• Permissions required to manage and assign roles

Integrations

• Genesys Cloud for Chrome

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December 7, 2016

Genesys Cloud Platform

• Removal of credit card numbers from chat messages

Communicate

• Geographical restrictions on inbound toll-free calls

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November 16, 2016

Communicate

• Global phone provisioning service
• Telephony network topology map

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July 22, 2016

Communicate

• Toll-free number porting into Genesys Cloud Voice

Contact center

• Callback routing
• ACD-routed preview calls
• User Status Detail report
• Japanese language support

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February 5, 2016

Communicate

• Genesys Cloud Voice

Contact center

• Agent utilization can now be configured
• Pre-call rule to dial a record in Preview Mode
• Caller ID (ANI) Enhancements

Integrations

• Genesys Cloud for Salesforce updates

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