January 15, 2020
Predictive Engagement tracking in Single Page Applications
Wallboard accounts to view Performance dashboards
Administrators can now create wallboard accounts for selected users to view Performance dashboards, without requiring a full Genesys Cloud user license. For more information, see Create a wallboard account.
Genesys Cloud Voice support for outbound dialing modes in EMEA
Genesys Cloud Voice now supports running an outbound dialing campaign in EMEA using all outbound dialing modes. Previously, the call volume limitation on Genesys Cloud Voice EMEA carriers prevented the use of all outbound dialing modes except Preview mode. For more information, see About Genesys Cloud Voice and Dialing modes.