January 15, 2020


Contact center

Predictive Engagement tracking in Single Page Applications

Predictive Engagement now provides a tracking snippet specifically for web pages designed as Single Page Applications. Administrators can track websites developed as Single Page Applications without additional JavaScript development. For more information, see Types of tracking snippets in Tracking snippet.

Wallboard accounts to view Performance dashboards

Administrators can now create wallboard accounts for selected users to view Performance dashboards, without requiring a full Genesys Cloud user license. For more information, see Create a wallboard account.

Genesys Cloud Voice support for outbound dialing modes in EMEA

Genesys Cloud Voice now supports running an outbound dialing campaign in EMEA using all outbound dialing modes. Previously, the call volume limitation on Genesys Cloud Voice EMEA carriers prevented the use of all outbound dialing modes except Preview mode. For more information, see About Genesys Cloud Voice and Dialing modes.