About BYOC Premises – Genesys Hardware Solution

The BYOC Premises – Genesys Hardware Solution Edge is a premises-based device sold by Genesys though our hardware partner Arrow. A BYOC Premises Edge device comes in a number of configurations designed to support different sized organizations. 

Edge Standard v3

The third generation of the Edge Standard runs on a custom HP server with a more robust server chassis than the v2 and offers the enterprise-class power and storage that large customers need.


Edge Micro


Edge Mini


Edge pairing


External LCD


Edge support

General information on returning an Edge. 


Usage charge

When you put a BYOC Premises Edge in service, you will begin incurring the monthly hardware usage charge that is specified in your Genesys Cloud contract.


Genesys Cloud Edge Standard v1


Genesys Cloud Edge Standard v2