Genesys Cloud Edge Standard v3 technical specifications

The latest version of high performance hardware for large enterprises

Genesys Cloud Edge Standard v3 is the third generation of the Genesys Cloud Edge Standard. It runs on a custom HP server with a more robust server chassis than the v2 and offers the enterprise-class power and storage that large customers need.

An Edge provides SIP gateway, SIP proxy, media server, call brokering, phone provisioning, and disaster recovery on a single hardware device. See Features an Edge provides.

Note: Edge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.

You can combine any of the Edge Standards: (v1, v2, and v3) with each other.
You can combine any of the Edge Minis (v1 and v2) with each other.
You can only combine the Edge Micro with other Edge Micros.

For more information, see Concurrent call capacity for Edge models.

Part Number	TH-900-PCEDGE-5140100
Platform	HPE DL360 Gen 10
CPU	Intel Xeon Silver 4000 series
RAM	32GB RAM
Hard Drive(s)	1TB SATA x 2
Storage Controller	HP Smart Array Controller w/2GB flash backed write cache
RAID Configuration	RAID 1
Concurrent Call Capacity	350 calls with Opus recording and TLS See Concurrent call capacity for Edge models for a comparison.

Physical and operational specifications

Dimensions (HxWxD)	4.29 x 43.46 x 74.98 cm (1.69 x 17.11 x 29.5 inches)
Weight (approx.)	16.78 kg (36.99 lbs)
System Inlet Temperature	Standard Operating: 10° to 35°C (50° to 95°F) at sea level with an altitude derating of 1.0°C per every 305 m (1.8°F per every 1000 ft) above sea level to a maximum of 3050 m (10,000 ft), no direct sustained sunlight. Maximum rate of change is 20°C/hr (36°F/hr). Non-Operating: -30° to 60°C (-22° to 140°F). Maximum rate of change is 20°C/hr (36°F/hr).
Relative Humidity	Operating: 8% to 90% – Relative humidity (Rh), 28°C maximum wet bulb temperature, non-condensing Non-Operating: 5% to 95% relative humidity (Rh), 38.7°C (101.7°F) maximum wet bulb temperature, non-condensing.
Acoustic Noise	Idle: 36dBA; Operating: 45dBA
BTU Rating	572.74 BTU / hr (at 115 VAC); 571.34 BTU/hr (at 240 VAC)
Power Supply	HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply x 2
Power Requirements (Input)	100 to 120 VAC; 200 to 240 VAC 58-168 W @ 115 VAC / 59-168 W @ 240 VAC
Network Adapter	HPE Embedded Dual Port 361i Adapter
Network Interface	10Base-T/100Base-TX/1000Base-TX x4
USB Interface	1 x USB 3.0 (front) 2 x USB 3.0 (rear)
Storage Drive Bay(s)	2 x 3.5″ SATA drive bay; user-replaceable drive in case of disk failure
Warranty	3-year Advanced Product Replacement

Genesys reserves the right to change specifications and product descriptions at any time, without notice.