Concurrent call capacity for BYOC Premises Edge models
Deprecation Announcement: On May 3, 2023, Genesys announced the deprecation of the BYOC Premises - Customer VM Solution. For more information, see Deprecation: BYOC Premises – Customer VM Solution.
| BYOC Premises Edge model | Concurrent call capacity* |
| Customer Hardware Solution – Large | 380 with Opus recording and TLS |
| Edge Standard v3 | 350 with Opus recording and TLS |
| Edge Standard v2 | 350 with Opus recording and TLS |
| Edge Standard v1 | 320 with Opus recording and TLS |
| 350 with Opus recording and without TLS | |
| Customer Hardware Solution – Small | 100 with Opus recording and TLS |
| Edge Mini v2 | 100 with Opus recording and TLS |
| Edge Mini v1 | 75 with Opus recording and TLS |
| Edge Micro | 30 with Opus recording and TLS |
| Customer VM Solution – Edge | Varies widely based on host activity, hardware, and configuration. |
* These numbers represent optimal conditions. Actual numbers can vary depending on the types of operations you perform.
Note: Edge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.
- You can combine any of the Edge Standards (v1, v2, and v3), including the Customer Hardware Solution – Large, with each other.
- You can combine the Edge Mini with other Edge Minis or the Customer Hardware Solution – Small.
- You can only combine the Edge Micro with other Edge Micros.
For more information, see BYOC Premises Edge redundancy.