About BYOC Premises – Customer VM Solution

Deprecation Announcement: On January 20, 2024, Genesys removed the ability to deploy the Genesys Cloud BYOC Premises – Customer VM Solution. This date marks the End of Support (EOS). On May 25, 2025, existing deployments will cease to operate. This date marks the End of Life (EOL). For more information, see Deprecation: BYOC Premises – Customer VM Solution.

Usage charge

When you put a BYOC Premises Edge in service, you will begin incurring the monthly hardware usage charge that is specified in your Genesys Cloud contract.

BYOC Premises Edge hardware usage charge

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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