Edge pairing overview

You can pair a hardware Edge to Genesys Cloud using just a USB flash drive or you can use a USB flash drive along with the external LCD monitor. Every Edge that Genesys ships includes a Setup Quick Reference Guide that visually depicts the pairing process. For more information, see About Edge setup and pairing.

  • The pairing ID for hardware Edges can be found on two labels – one on the bottom of the device and one on the Setup Quick Reference Guide.
  • The equivalent of the pairing ID for virtual Edges, a pairing token, comes in a .json file that is included with the Setup Package download.