About BYOC Premises – Genesys Hardware Solution

Declining Inventory Announcement: On August 30, 2023, Genesys announced that the Arrow inventory of pre-configured edge devices is declining. Once the Arrow inventory runs out, Genesys will deprecate the Genesys Hardware Solution program and focus on the Customer Hardware Solution for edge devices. For more information, see Genesys and Arrow partnership overview and About BYOC Premises – Customer Hardware Solution.

The BYOC Premises – Genesys Hardware Solution Edge is a premises-based device sold by Genesys though our hardware partner Arrow. A BYOC Premises Edge device comes in a number of configurations designed to support different sized organizations. 

General

General information pertaining to the Genesys Hardware Solution.

Edge Standard v3

The third generation of the Edge Standard runs on a custom HP server with a more robust server chassis than the v2 and offers the enterprise-class power and storage that large customers need.

Edge Mini v2

The second generation of the Edge Mini runs on a custom HP server with a more robust server chassis than the v1 and offers more power and storage. 

Edge pairing

Learn more about pairing Edges

External LCD

You can attach the external LCD via a USB connection to the Edge Standard v3 / v2, Edge Micro, and the Edge Mini.

Edge support

General information on reinstalling or returning an Edge. 

Usage charge

When you put a BYOC Premises Edge in service, you will begin incurring the monthly hardware usage charge that is specified in your Genesys Cloud contract.

Edge Mini v1

While Genesys no longer sells the Edge Mini v1, we still provide support for these devices.

Edge Micro

While Genesys no longer sells the Edge Micro, we still provide support for these devices.

Genesys Cloud Edge Standard v2

Genesys no longer sells the Edge Standard v2.

Genesys Cloud Edge Standard v1

Genesys no longer sells the Genesys Cloud Edge Standard.