List of the Genesys Cloud release notes that include the compliance release notes tag.
October 11, 2023

Account management

  • The User Settings page displays the last login date and time
  • Regional Genesys location as default directory location
  • iRAP protected compliance assessment

Customer engagement

  • Allow end-user participants to clear web messaging conversations

Data, analytics and reporting

  • Trigger alerts based on the number of agents currently in queue

Self service and automation

  • Architect knowledge configuration improvements
  • Internal article references as hyperlinks in other knowledge articles

Deprecations and announcements

  • Windows 8, 8.1 and Windows Server 2012, 2012 R2 support for the desktop app deprecation postponement
  • Search Audits APIs deprecation
  • Deprecation: Removal of Utilize Load Based permission

View details

February 2, 2022

Contact center

  • Limited PII masking in Performance views and exports
  • Access to agent management across divisions
  • Manually assign interactions across queues
  • Polish programs, topics, and phrases support

Deprecations

  • API endpoint change for supported topic spotting dialects

View details

August 11, 2021

Communicate

  • Call history enhancements to mobile devices

Contact center

  • Introducing web messaging
  • Introducing Genesys Bot Connector
  • Expiration date for DNC lists
  • Improved accessibility for ACD voice interactions

Platform

  • Developer Blueprints for custom integrations

Deprecations

  • Quality Management Audit API change
  • Journey Reporting Service decommission

View details

June 30, 2021

Communicate

  • Genesys Cloud compliance with FCC’s new robocall mitigation framework (STIR/SHAKEN)

Contact center

  • Use Architect prompts in Google Dialogflow bots

Platform

  • Virtual Desktop Infrastructure

Deprecations

  • Journey Reporting Service decommission
  • Genesys Cloud Ruby SDK deprecation

View details

March 10, 2021

Contact center

  • Increased maximum wait time in Architect email and message flows
  • Operational bot reporting API
  • External Contacts bulk API

Platform

  • Full support for Microsoft Edge Chromium
  • Genesys Cloud HTTP cookies

Deprecations

  • CIDR IP address range for cloud media services change

View details

September 2, 2020

Communicate

  • BYOC Cloud rate decrease
  • BYOC Cloud is PCI DSS-compliant

Contact center

  • Speech and text analytics settings
  • Coaching appointment aggregates API
  • Date and time slot type enhancements in Genesys Dialog Engine

View details

October 16, 2019

Platform

  • CCPA compliance

Deprecations

  • Predictive Engagement smart tags deprecation removal

View details

September 4, 2019

Contact center

  • Assign evaluations per agent
  • Busy audio signal in Architect data actions
  • Conversation Detail Records enhancement in Analytics API

Platform

  • Client account access updates
  • GDPR API enhancement

View details

December 19, 2018

Platform

  • Restrict Genesys Cloud embedding security enhancement

Contact center

  • Dynamically referenced queues in Architect
  • DNIS-based analytics views
  • Export data from DNIS performance views

View details

August 15, 2018

Platform

  • GDPR compliance update

Contact center

  • Architect flow authoring enhancements

Integrations

  • Genesys Cloud for Firefox extension

View details

May 23, 2018

Platform

  • GDPR compliance

Contact center

  • Full view export for Queue Performance views
  • Abandon metrics insights
  • Automatic email reply configuration in Architect

View details

January 17, 2018

Platform

  • Genesys response to Meltdown and Spectre vulnerability

Contact center

  • Import and export scripts between organizations
  • Swedish and Danish IVR prompt support in Architect

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October 11, 2017

Platform

  • PCI DSS Level 1 compliance for Secure IVR
  • Improved view of subscription, billing, and usage information

Contact center

  • Scripts with email

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May 24, 2017

Platform

  • PCI DSS Level 1 compliance for Virtual Edges

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March 22, 2017

Platform

  • HIPAA and PCI compliance status in organization settings
  • Chat attachment support for HIPAA-compliant organizations

Collaborate

  • Simplified user management

Integrations

  • SSO support for Ping Identity

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February 22, 2017

Platform

  • HIPAA compliance for Documents and chat history

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December 28, 2016

Platform

  • HIPAA compliance

Communicate

  • Recording of external transfers

Contact center

  • Campaign rules

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December 14, 2016

Platform

  • Removal of credit card numbers from chat interactions

Communicate

  • Genesys Cloud Edge Standard V2 LCD

Contact center

  • Workforce management training modules

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December 7, 2016

Genesys Cloud Platform

  • Removal of credit card numbers from chat messages

Communicate

  • Geographical restrictions on inbound toll-free calls

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