compliance

February 2, 2022

Contact center

Limited PII masking in Performance views and exports
Access to agent management across divisions
Manually assign interactions across queues
Polish programs, topics, and phrases support

Deprecations

API endpoint change for supported topic spotting dialects

June 30, 2021

Communicate

Genesys Cloud compliance with FCC’s new robocall mitigation framework (STIR/SHAKEN)

Contact center

Use Architect prompts in Google Dialogflow bots

Platform

Virtual Desktop Infrastructure

Deprecations

Journey Reporting Service decommission
Genesys Cloud Ruby SDK deprecation

March 10, 2021

Contact center

Increased maximum wait time in Architect email and message flows
Operational bot reporting API
External Contacts bulk API

Platform

Full support for Microsoft Edge Chromium
Genesys Cloud HTTP cookies

Deprecations

CIDR IP address range for cloud media services change

September 2, 2020

Communicate

BYOC Cloud rate decrease
BYOC Cloud is PCI DSS-compliant

Contact center

Speech and text analytics settings
Coaching appointment aggregates API
Date and time slot type enhancements in Genesys Dialog Engine

September 4, 2019

Contact center

Assign evaluations per agent
Busy audio signal in Architect data actions
Conversation Detail Records enhancement in Analytics API

Platform

Client account access updates
GDPR API enhancement

December 14, 2016

Platform

Removal of credit card numbers from chat interactions

Communicate

Genesys Cloud Edge Standard V2 LCD

Contact center

Workforce management training modules

December 7, 2016

Genesys Cloud Platform

Removal of credit card numbers from chat messages

Communicate

Geographical restrictions on inbound toll-free calls