Genesys Cloud Archive

List of the latest Genesys Cloud release notes.
March 7, 2018

Contact center

  • Inbound SMS message routing
  • Compliance abandon settings for campaigns
  • Blind and consult transfer script actions

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February 28, 2018

Communicate

  • Genesys Cloud Voice in the United States rate decrease

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February 21, 2018

Contact center

  • Apply a different time zone to workforce management views

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February 14, 2018

Platform

  • Introducing the AppFoundry

Communicate

  • Genesys Cloud Voice in the United Kingdom

Contact center

  • Easier media type filtering in Interaction Details report spreadsheets

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February 7, 2018

Communicate

  • Take Back and Transfer operations for external trunks

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January 31, 2018

Contact center

  • Screen recording for Genesys Cloud desktop app
  • Choose reply email addresses
  • Create email rules

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January 24, 2018

Contact center

  • Architect home page and UI enhancements
  • Send button for web chat

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January 17, 2018

Platform

  • Genesys response to Meltdown and Spectre vulnerability

Contact center

  • Import and export scripts between organizations
  • Swedish and Danish IVR prompt support in Architect

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January 10, 2018

Contact center

  • Web chat reconnect

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December 20, 2017

Communicate

  • User to User Information (UUI) support
  • Phone provisioning from the cloud

Contact center

  • Web chat schedules
  • Enhanced support for external contacts in interactions
  • Maximum shift start time variance

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December 13, 2017

Platform

  • Sample of enhanced Genesys Cloud invoice

Communicate

  • Persistent connection for WebRTC phones

Contact center

  • Queues performance summary row
  • Configure failed transfer audio within transfer actions

Integrations

  • Credential types and authentication flows for web services data actions integration

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December 6, 2017

Contact center

  • Undo or redo unsaved schedule changes
  • Log in and log out times in Agent Activity Summary reports

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November 29, 2017

Contact center

  • Dialing group and site configuration campaign options

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November 22, 2017

Contact center

  • Variable initial values in Architect

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November 15, 2017

Platform

  • Genesys Cloud invoice enhancements

Contact center

  • Alert notifications deleted after 30 days

Integrations

  • Zendesk data actions integration

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November 8, 2017

Contact center

  • Improved support for external contacts in email interactions

Integrations

  • Screen share and co-browse support for Genesys Cloud for Salesforce
  • Screen share and co-browse support for Genesys Cloud for Zendesk
  • Screen share and co-browse support for Genesys Cloud for Chrome

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October 25, 2017

Contact center

  • Architect bypass audio sequence support for call flows
  • Workforce management short-term forecasting enhancements
  • Workforce management supported media types

Integrations

  • Microsoft Dynamics 365 data actions integration
  • Support for Active Directory Connector custom attributes

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