Channel and bot capabilities feature comparison
Compare Genesys Cloud quick replies, cards, carousels and other features for channels and for Genesys Cloud supported bots. These rich media options share many features with Genesys Cloud and other messaging channels.
Channel support for media types
This table describes the media types that are currently supported, in beta, or not yet supported by select channels.
Currently supported | In beta | In progress | Not yet supported
|Channel||Images||Other file types||Quick Replies||Cards||
This table describes the media types that are currently supported, in beta, or not yet supported by select bots.
|Currently supported | In beta | In progress | Not yet supported|
|Bot||Images||Other file types||Quick Replies||Cards||Carousels||Rich Text||Learn more|
|Genesys Dialog Engine Bot Flows||About Genesys Dialog Engine Bot Flows|
|Amazon Lex V1||About the Amazon Lex V1 integration|
|Amazon Lex V2||About the Amazon Lex V2 integration|
|Google Dialogflow ES||About the Google Cloud Dialogflow ES integration|
|Google Dialogflow CX||About the Google Cloud Dialogflow CX integration|
|BYOB Connector||About Genesys Bot Connector|
|Nuance Mix||About the Nuance Mix integration|