Channel and bot capabilities feature comparison

  Feature coming soon: Instagram Direct Messaging

Compare Genesys Cloud quick replies, cards, carousels and other features for channels and for Genesys Cloud supported bots. These rich media options share many features with Genesys Cloud and other messaging channels.

Channel support for media types

This table describes the media types that are currently supported, in beta, or not yet supported by select channels.

  Currently supported     |       In beta     |      In progress     |       Not yet supported

Channel Images Other file types Quick Replies Cards

Carousels 
(in progress)

Rich Text
(in progress)
Learn more

 

About web messaging

 

Configure ACD messaging for Facebook Messenger

 

Create a LINE app for Genesys Cloud

     

Create a Twitter app for Genesys Cloud

 

Configure ACD messaging for WhatsApp Messenger

 

Configure ACD Messaging for Instagram Direct Messaging

Bot support for media types

This table describes the media types that are currently supported, in beta, or not yet supported by select bots.

  Currently supported     |       In beta     |      In progress     |       Not yet supported
Bot Images Other file types Quick Replies Cards Carousels Rich Text Learn more
Genesys Dialog Engine Bot Flows     About Genesys Dialog Engine Bot Flows
Amazon Lex V1     About the Amazon Lex V1 integration  
Amazon Lex V2     About the Amazon Lex V2 integration
Google Dialogflow ES     About the Google Cloud Dialogflow ES integration
Google Dialogflow CX     About the Google Cloud Dialogflow CX integration
BYOB Connector     About Genesys Bot Connector
Nuance Mix     About the Nuance Mix integration