About the Google Cloud Dialogflow ES integration
Use the Google Cloud Dialogflow ES integration to call Dialogflow ES bot actions in Architect call, chat, message, and secure flows. Google Cloud Dialogflow ES bots that use the Google Cloud Dialogflow ES Add-on integration in Genesys Cloud are not PCI-compliant. Best practice recommends that you do not use the Google Cloud Dialogflow ES Add-on integration in Architect secure call flows.
Overview
Genesys Cloud’s integration with Google Cloud Dialogflow ES allows bots to interact conversationally with customers.
Get the Google Cloud Dialogflow ES integration
Google Cloud Dialogflow ES is available from the Genesys AppFoundry. Google CCAI is also available from the AppFoundry.
Configure and enable the Google Cloud Dialogflow ES integration
To access the Call Dialogflow Bot action in Architect, your org must have appropriate Google platform service account credentials. Then, configure and activate the Google Cloud Dialogflow ES integration in your org.
Create a Dialogflow ES bot
Create a Dialogflow ES bot in the Google Cloud Platform console.
- Create a Google Cloud Dialogflow ES agent bot in the Google Cloud console
- Google Cloud Dialogflow ES documentation
- Configure barge-in for Google Cloud Dialogflow ES bots
- Configure Google Cloud Dialogflow ES intent behavior when the caller does not answer
- Configure Google Cloud Dialogflow ES intent behavior when the caller cancels
- Specify the Google Cloud Dialogflow ES speech model
- Use Google Cloud Dialogflow environments in Architect
- Work with quick replies in bot conversations
Use Google Cloud Dialogflow ES bots in interaction flows
Use Google Cloud Dialogflow ES bots in Architect interaction flows.
Work with rich media in message interactions
Administrators can set up quick replies and cards in bot conversations. Quick replies are responses that customers can select as a reply during a message interaction. Quick replies allow for fast and structured responses, enabling you to offer simple, guided answers to direct messages by choosing from a list of options. Cards are bot responses that contain an image, title, body, and list of buttons. Customers can interact with the cards by clicking a button.
