About the Google Cloud Dialogflow ES integration

Use the Google Cloud Dialogflow ES integration to call Dialogflow ES bot actions in Architect call, chat, message and secure flows. Google Cloud Dialogflow ES bots that use the Genesys Virtual Agent Services powered by Google CCAI integration in Genesys Cloud are not PCI-compliant. Best practice recommends that you do not use the Genesys Virtual Agent Services powered by Google CCAI integration in Architect secure call flows.


Overview

Genesys Cloud’s integration with Google Cloud Dialogflow ES allows bots to interact conversationally with customers.


Get the Google Cloud Dialogflow ES integration  

Google Cloud Dialogflow ES is available from the Genesys AppFoundry. Genesys Virtual Agent Services powered by Google CCAI is also available from the AppFoundry. 


Configure and enable the Google Cloud Dialogflow ES integration

To access the Call Dialogflow Bot action in Architect, your org must have appropriate Google platform service account credentials and OAuth client credentials. Then, configure and activate the Google Cloud Dialogflow ES integration in your org.


Create a Dialogflow ES bot


Use Google Cloud Dialogflow ES bots in interaction flows

Use Google Cloud Dialogflow ES bots in Architect interaction flows.


Work with quick replies in message interactions

Administrators set up quick replies in bot conversations. Quick replies are responses that customers can select as a reply during a message interaction. Quick replies allow for fast and structured responses, enabling you to offer simple, guided answers to direct messages by choosing from a list of options.