About the Google Cloud Dialogflow CX integration

Use the Google Cloud Dialogflow CX integration to call Dialogflow CX bot actions in Architect call and message flows. This feature is not PCI DSS-compliant. Best practice recommends that you do not use them in Architect secure call flows. For more information, see PCI DSS compliance.


Overview

Genesys Cloud’s integration with Google Cloud Dialogflow CX allows bots to interact conversationally with customers.


Get the Google Cloud Dialogflow CX integration  

Google Cloud Dialogflow CX is available from the Genesys AppFoundry. 


Configure and activate the Google Cloud Dialogflow CX integration in Genesys Cloud

To access the Call Dialogflow Bot action in Architect, your org must have appropriate Google platform service account credentials. Then, configure and activate the Google Cloud Dialogflow CX integration in your org.


Create a Google Cloud Dialogflow CX bot


Use Google Cloud Dialogflow CX bots in interaction flows