About SMS messaging
Genesys Cloud SMS messaging allows agents to receive and respond to SMS long and short code messages. SMS messaging shares the same features and capabilities as the other Genesys Cloud messaging channels that use ACD messaging to enable agents to respond to customer interactions. Learn how purchase SMS codes and configure SMS messaging.
SMS long codes
Purchase and manage SMS long codes. SMS long codes are standard 10-digit, DID or toll-free numbers.
SMS short codes
Purchase and manage SMS short codes. SMS short codes are easy-to-remember, 5 to 6-digit numbers. Short codes are available in both random and vanity numbers.
Genesys Cloud’s support of MMS on SMS is evolving over several phases.
Message and in-queue flow routing
Learn about message and in-queue flows and routing using Architect and Genesys Cloud
Work with message interactions
Agents answer, respond to, and complete message interactions with customers.
Administrators can send SMS notifications without involving an agent.
Genesys Cloud supports SMS campaigns.
Work with bots in message interactions
Use Genesys Bot Connector to call your own bots in Architect message flows.
Make sure that your use of SMS messaging meets regulations.