Genesys Cloud SMS messaging allows agents to receive and respond to SMS long and short code messages. SMS messaging shares the same features and capabilities as the other Genesys Cloud messaging channels that use ACD messaging to enable agents to respond to customer interactions. Learn how purchase SMS codes and configure SMS messaging.


SMS long codes

SMS short codes

Purchase and manage SMS short codes. SMS short codes are easy-to-remember, 5 to 6-digit numbers. Short codes are available in both random and vanity numbers.


Send and receive images through SMS messaging. 


Integrate an existing SMS account into Genesys Cloud.

Message and in-queue flow routing

Work with message interactions

Agents answer, respond to, and complete message interactions with customers.

Agentless SMS

Administrators can send SMS notifications without involving an agent.

SMS campaigns

Work with bots in message interactions

Use Genesys Bot Connector to call your own bots in Architect message flows. 

SMS Regulations