About SMS messaging

Genesys Cloud SMS messaging allows agents to receive and respond to SMS long and short code messages. SMS messaging shares the same features and capabilities as the other Genesys Cloud messaging channels that use ACD messaging to enable agents to respond to customer interactions. Learn how purchase SMS codes and configure SMS messaging.


Overview

General information about SMS messaging


SMS long codes


SMS short codes

Purchase and manage SMS short codes. SMS short codes are easy-to-remember, 5 to 6-digit numbers. Short codes are available in both random and vanity numbers.


MMS

Genesys Cloud’s support of MMS on SMS is evolving over several phases.


Message flows and routing

Learn more about message flows and message routing using Architect and Genesys Cloud, common to all messaging channels.


Work with message interactions

Agents answer, respond to, and complete message interactions with customers.


Agentless SMS

Administrators can send SMS notifications without involving an agent.