About Genesys Agent Assist
When an agent interacts with a customer, Genesys Agent Assist offers agents potential answers to customer questions. Genesys Agent Assist uses the assigned knowledge bases to provide responses to customer inquiries. Agents can surface knowledge automatically, or manually search the knowledge base for responses.
Set up Genesys Agent Assist
Familiarize yourself with the process with the help of the quick start guide. Learn the prerequisites, and how to set up Genesys Agent Assist.
- Genesys Agent Assist availability in Genesys Cloud licenses
- Genesys Agent Assist pricing
- Billing scenarios for Genesys Agent Assist SKUs
- Login authentication identity provider for Genesys Agent Assist
- Create a Genesys Agent Assist role
- Assign the Genesys Agent Assist role to users
- Configure your organization to use Agent Assist
Use Genesys Agent Assist
Read about the help options Genesys Agent Assist offers agents during live sessions.
Genesys Agent Assist analytics
Inspect knowledge base activities, automatic and manual queries, and analyze performance.
