About the Nuance Mix integration

Use the Nuance Mix integration to call Nuance Mix bots in Architect message flows. Note: Nuance Mix is PCI DSS-compliant; however, this Gensys Cloud integration is not PCI DSS-compliant. Best practice recommends that you do not use them in Architect secure call flows. For more information, see PCI DSS compliance.

Overview

Genesys Cloud’s integration with Nuance Mix allows bots to interact conversationally with customers.


Get the Nuance Mix integration  

Nuance Mix is available from the Genesys AppFoundry. The first step is to install the integration. Installation makes the app available to configure in Genesys Cloud.


Configure the Nuance Mix integration

To access the Call Nuance Mix Bot action in Architect, add Nuance Mix credentials to Genesys Cloud, add published Nuance Mix bots, and then enable the integration in Genesys Cloud.


Use Nuance Mix bots in interaction flows

Use Nuance Mix bots in Architect call flows.


Work with quick replies in message interactions

Administrators set up quick replies in bot conversations. Quick replies are responses that customers can select as a reply during a message interaction. Quick replies allow for fast and structured responses, enabling you to offer simple, guided answers to direct messages by choosing from a list of options.