This documentation applies to Genesys Agent Assist. This feature is available worldwide. For Agent Assist Google CCAI, which is limited to North America region, see the Google CCAI integrations with Genesys Cloud documentation.

When an agent interacts with a customer, Genesys Agent Assist offers agents potential answers to customer questions. Genesys Agent Assist uses the assigned knowledge bases to provide responses to customer inquiries. Agents can surface knowledge automatically, or manually search the knowledge base for responses.

Set up Genesys Agent Assist

Familiarize yourself with the process with the help of the quick start guide. Learn the prerequisites, and how to set up Genesys Agent Assist.

Use Genesys Agent Assist