About Genesys Agent Assist

This documentation applies to Genesys Agent Assist. This feature is available worldwide. For Agent Assist Google CCAI, which is limited to North America region, see the Google CCAI integrations with Genesys Cloud documentation.

When an agent interacts with a customer, Genesys Agent Assist offers agents potential answers to customer questions, either based on the content of the chat conversation or by manual search.

Set up Genesys Agent Assist

Familiarize yourself with the process with the help of the quick start guide. Learn the prerequisites, and how to set up Genesys Agent Assist.

Genesys Agent Assist in the agent workspace