About the Amazon Lex integration

The Amazon Lex integration is available in the US East (N. Virginia) and EU (Ireland) AWS regions. Use the Amazon Lex integration to call Lex chatbot actions in Architect call and message flows call, message, and chat flows.

Overview

PureCloud’s integration with Amazon Lex allows chatbots to interact conversationally with customers.

Get the Amazon Lex integration  

Amazon Lex is available from the Genesys AppFoundry. The first step is to install the integration. Installation makes the app available to configure in PureCloud.

Configure the Amazon Lex integration

To access the Call Lex Bot action in Architect, your org must have permission granted by an IAM role, to use AWS resources. Next, configure and activate the Amazon Lex integration in your org.

Create a Lex bot

Create a Lex bot in Amazon Web Services.

Use Lex bots in interaction flows

Use Amazon Lex bots in Architect interaction flows.