About the Amazon Lex integration

The Amazon Lex integration is now available in the EU (Frankfurt) and EU (London) AWS regions, in addition to US East (N. Virginia), US West (Oregon), EU (Ireland), and Asia Pacific (Sydney). Use the Amazon Lex integration to call Lex chat bot actions in Architect interaction flows.


Genesys Cloud’s integration with Amazon Lex allows chat bots to interact conversationally with customers.

Get the Amazon Lex integration  

Amazon Lex is available from the Genesys AppFoundry. The first step is to install the integration. Installation makes the app available to configure in Genesys Cloud.

Configure the Amazon Lex integration

To access the Call Lex Bot action in Architect, your org must have permission granted by an IAM role, to use AWS resources. Next, configure and activate the Amazon Lex integration in your org.

Create a Lex bot

Create a Lex bot in Amazon Web Services.

Use Lex bots in interaction flows

Use Amazon Lex bots in Architect interaction flows.