About the Amazon Lex integration
The Amazon Lex integration is available in the US East (N. Virginia) and EU (Ireland) AWS regions. Use the Amazon Lex integration to call Lex chatbot actions in Architect call and message flows call, message, and chat flows.
PureCloud’s integration with Amazon Lex allows chatbots to interact conversationally with customers.
Get the Amazon Lex integration
Amazon Lex is available from the Genesys AppFoundry. The first step is to install the integration. Installation makes the app available to configure in PureCloud.
Configure the Amazon Lex integration
To access the Call Lex Bot action in Architect, your org must have permission granted by an IAM role, to use AWS resources. Next, configure and activate the Amazon Lex integration in your org.
Create a Lex bot
Use Lex bots in interaction flows
Use Amazon Lex bots in Architect interaction flows.