Channel, bot, and touchpoint capabilities feature comparison

The Configure attachment types for admins via content profiles release is temporarily disabled. For more information, see the Genesys Community.

Compare Genesys Cloud channel capabilities, bot support for media types, and knowledge support for touchpoints. These rich media options share many features with Genesys Cloud and other messaging channels.

Channel capabilities

This table describes the currently supported or not supported channel capabilities by select channels.

Supported \| Not supported
Channel	Images	Other file types	Quick Replies	Cards	Carousels	Rich Text	Typing indicators	Co-browse	Agent Initiated Messaging	Campaigns	Notification API	Learn more
												About web messaging
												Configure ACD messaging for Facebook Messenger
												Create a LINE app for Genesys Cloud
												Create a Twitter app for Genesys Cloud
									Beta			Configure ACD messaging for WhatsApp Messenger
												Configure ACD Messaging for Instagram Direct Messaging
												About SMS messaging
												About open messaging

Bot support for media types

This table describes the media types that are currently supported or not supported by select bots.

Supported \| Not supported
Bot	Images	Other file types	Quick Replies	Cards	Carousels	Rich Text	Learn more
Genesys Digital Bot Flows							About Genesys Digital Bot Flows
Amazon Lex V1							About the Amazon Lex V1 integration
Google Dialogflow ES							About the Google Cloud Dialogflow ES integration
Google Dialogflow CX							About the Google Cloud Dialogflow CX integration
Bot Connector							About Genesys Bot Connector
Nuance Mix Dialog							About the Nuance Mix integration

Knowledge support for media types

This table describes the media types that are currently supported or not supported by knowledge articles.

Supported \| Not supported
Touchpoint	Images	Images with hyperlinks	Video	Hyperlinks	Emails as hyperlinks	Tables	Formatting	Attachments	Font size	Font color	Bullets, numbering, and paragraph indents	Learn more
Knowledge workbench												About the knowledge workbench V2
Knowledge portal												About the knowledge portal
Agent Assist												About Genesys Agent Assist
Knowledge App for Messenger*											*	Messenger Homescreen and knowledge articles overview
Genesys Digital Bot Flows												About Genesys Digital Bot Flows

*Knowledge App for Messenger does not currently support paragraph indentation or headings.