Channel and bot capabilities feature comparison
Compare Genesys Cloud quick replies, cards, carousels, and other features for channels and for Genesys Cloud supported bots. These rich media options share many features with Genesys Cloud and other messaging channels.
Channel capabilities
This table describes the currently supported or not supported channel capabilities by select channels.
| Supported | Not supported | |||||||||
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Channel |
Images |
Other file types | Quick Replies | Cards |
Carousels | Rich Text |
Typing indicators | Co-browse |
Learn more |
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Bot support for media types
This table describes the media types that are currently supported or not supported by select bots.
| Supported | Not supported | |||||||
|---|---|---|---|---|---|---|---|
| Bot | Images |
Other file types | Quick Replies | Cards | Carousels | Rich Text |
Learn more |
| Genesys Digital Bot Flows | About Genesys Digital Bot Flows | ||||||
| Amazon Lex V1 | About the Amazon Lex V1 integration | ||||||
| Google Dialogflow ES | About the Google Cloud Dialogflow ES integration | ||||||
| Google Dialogflow CX | About the Google Cloud Dialogflow CX integration | ||||||
| BYOB Connector | About Genesys Bot Connector | ||||||
| Nuance Mix | About the Nuance Mix integration | ||||||