Channel and bot capabilities feature comparison

  Feature coming soon: Instagram Direct Messaging

Compare Genesys Cloud quick replies, cards, carousels, and other features for channels and for Genesys Cloud supported bots. These rich media options share many features with Genesys Cloud and other messaging channels.

Channel capabilities

This table describes the currently supported or not supported channel capabilities by select channels.

  Supported     |        Not supported

Channel

Images

Other file types Quick Replies Cards
Carousels Rich Text
Typing indicators Co-browse

Learn more

Web Messaging

BETA

About web messaging

Facebook messenger

Configure ACD messaging for Facebook Messenger

LINE Messaging

Create a LINE app for Genesys Cloud

Twitter Direct Messaging 

Create a Twitter app for Genesys Cloud

WhatsApp

Configure ACD messaging for WhatsApp Messenger

Coming soon Instagram

BETA BETA BETA BETA BETA

Configure ACD Messaging for Instagram Direct Messaging

SMS Messaging

About SMS messaging

Open Messaging

About open messaging

Bot support for media types

This table describes the media types that are currently supported or not supported by select bots.

  Supported     |        Not supported
Bot Images
Other file types Quick Replies Cards Carousels Rich Text
Learn more
Genesys Digital Bot Flows About Genesys Dialog Engine Bot Flows
Amazon Lex V1 About the Amazon Lex V1 integration  
Google Dialogflow ES About the Google Cloud Dialogflow ES integration
Google Dialogflow CX About the Google Cloud Dialogflow CX integration
BYOB Connector About Genesys Bot Connector
Nuance Mix About the Nuance Mix integration