About the BYOC Premises – Genesys Hardware Solution
The BYOC Premises – Genesys Hardware Solution Edge is a premises-based device sold by Genesys though our hardware partner Arrow. A BYOC Premises Edge device comes in a number of configurations designed to support different sized organizations.
Edge Standard v3
The third generation of the Edge Standard runs on a custom HP server with a more robust server chassis than the v2 and offers the enterprise-class power and storage that large customers need.
- Technical specifications
- Edge Standard v3 product information sheet
- Unbox and set up Edge Standard v3 hardware
- Set up the Edge Standard v3 using the HP Quick Deploy Rail System
- Edge Standard v3 Setup Quick Reference Guide (Using USB & LCD)
- Edge Standard v3 Setup Quick Reference Guide (Using USB only)
Edge Micro
The Edge Micro is a compact device that offers the power and storage a small business needs to implement Genesys Cloud telephony.
- Technical specifications
- Edge Mini/Micro product information sheet
- Unbox and set up Edge Mini/Micro hardware
- Mounting the Edge Mini/Micro on a rack-mountable shelf
- Genesys Cloud Edge Mini/Micro Setup Quick Reference Guide (Using USB & LCD)
- Genesys Cloud Edge Mini/Micro Setup Quick Reference Guide (Using USB only)
Edge Mini
The Edge Mini is a compact appliance that provides the same base features as the Micro, but is faster and provides more storage.
- Technical specifications
- Genesys Cloud Edge Mini/Micro product information sheet
- Unbox and set up Edge Mini/Micro hardware
- Mounting the Edge Mini/Micro on a rack-mountable shelf
- Genesys Cloud Edge Mini/Micro Setup Quick Reference Guide (Using USB & LCD)
- Genesys Cloud Edge Mini/Micro Setup Quick Reference Guide (Using USB only)
Edge pairing
Learn more about pairing Edges
External LCD
You can attach the external LCD via a USB connection to the Edge Standard v3 / v2, Edge Micro, and the Edge Mini.
- Use the external LCD to restart the Edge
- Use the external LCD to set the static IP for the Edge WAN port
- Use the external LCD to set DHCP for the Edge WAN port
- Use the external LCD to reset the Edge to factory settings
- Use the external LCD to rollback an upgrade
- Set the HTTP proxy on a physical Edge with an LCD
Edge support
General information on returning an Edge.
Genesys Cloud Edge Standard v1
While Genesys no longer sells the first generation of the Edge Standard, we still provide support for these appliances.
- Technical specifications
- Genesys Cloud Edge product information sheet
- Unbox and set up Edge Standard v1 hardware
- Genesys Cloud Edge Setup Quick Reference Guide
- Use the Edge Standard v1 LCD panel buttons
- Navigate the Edge Standard v1 LCD menus
- Edit an Edge Standard v1 LCD field value
- Set the HTTP proxy on a physical Edge with an LCD
- Use the Edge Standard v1 LCD to set up DHCP for the WAN port
- Use the Edge Standard v1 LCD to set the static IP address for the WAN Port
- Use the LCD to set the Edge Standard v1 pairing region
- Use the LCD to restart the Edge Standard v1
- Use the LCD to reset the Edge Standard v1 to factory settings
- Pairing the Edge
Genesys Cloud Edge Standard v2
While Genesys no longer sells the second generation of the Edge Standard, we still provide support for these appliances.
- Technical specifications
- Genesys Cloud Edge Standard v2 product information sheet
- Set up the Edge Standard v2 using the HP Quick Deploy Rail System
- Genesys Cloud Edge Standard v2 Setup Quick Reference Guide (Using USB & LCD)
- Genesys Cloud Edge Standard v2 Setup Quick Reference Guide (Using USB only)