Prerequisites
  • Telephony > Plugin > All permission

Genesys Cloud allows you to create a custom dashboard of live metrics to monitor the performance of the BYOC Premises Edges and trunks in your Genesys Cloud telephony network. You can  select the metrics you want to track and customize the appearance of the graphs. The dashboard allows you to show multiple graphs and move them on the display using drag and drop. You can also select various preconfigured layouts.

Metric type Metric Description
Edge Bandwidth Usage The bandwidth usage on each Edge expressed as a percentage of available bandwidth
CPU Usage The CPU usage on each Edge
Call Counts by Edge Current number of calls passing through an Edge
Memory Usage The memory usage on each Edge
Storage Usage The storage capacity of each Edge
QoS Mismatches by Edge Total number of QoS mismatches on the Edge. The statistic is measured during a 24-hour sliding window.
Trunk Call Counts by Trunk Current number of calls passing through a trunk
QoS Mismatches by Trunk Total number of QoS mismatches on a Trunk. The statistic is measured during a 24-hour sliding window.

Add a metric

  1. Click Admin.
  2. Under Telephony, click Metrics.
  3. Click Add Metric.
  4. Under New Graph, type a name for your graph in the Name box.
    Note: If you leave the Name box blank, Genesys Cloud automatically creates a name based on the selections you make.
  5. From the Metric list, choose your metric and then configure the associated options.

  1. Under For, choose All Edges in Sites or Edges.
  2. If you choose All Edges in Sites, use the Select Sites list to select one or more sites.
  3. If you choose Edges, use the Select Edges list to select one or more Edges.
  4. Choose from the options associated with the Edge-based metric you selected:
Edge-based metric Options
Bandwidth Usage

How to graph

  • Graph the average of all network interfaces as a single line
  • Graph each network interface as a single line
CPU Usage

How to graph

  • Graph the average of all CPUs as a single line
  • Graph each CPU as a single line
Call Counts by Edge

Trunk Type

  • External
  • Phone

What to graph

  • All inbound and outbound calls
  • Inbound Calls
  • Outbound Calls
Memory Usage

How to graph

  • Graph only physical memory as a single line
  • Graph physical and virtual memory as separate lines
Storage Usage

How to graph

  • Graph only recordings storage as a single line
  • Graph each storage type as a single line
QoS Mismatches by Edge

How to graph

  • Graph each Trunk as a single line
  • Graph each Edge Interface as a single line

  1. Under For, choose External Trunks or Phone Trunks.
  2. If you choose External Trunks, use the Select External Trunks list to select one or more external trunks.
  3. If you choose Phone Trunks, use the Select Phone Trunks list to select one or more phone trunks.
  4. Choose from the options associated with the trunk-based metric you selected:
Trunk-based metric Options
Call Counts by Trunk

How to graph

  • Graph each Trunk as a single line
  • Graph each Edge Interface as a single line

What to graph

  • All inbound and outbound calls
  • Inbound Calls
  • Outbound Calls
QoS Mismatches by Trunk

How to graph

  • Graph each Trunk as a single line
  • Graph each Edge Interface as a single line

  1. Click Save and you’ll see your new metric graph.

As the graph is running, you can hover your mouse pointer over the graph to see a measurement point.

 

Modify the graph

Once the graph is up and running, you can modify the graph’s display: 

Hide/Show the legend

To remove the legend, click hide legend . To display a hidden legend, click show legend .

Edit the graph

To change the type of metrics or the trunks or Edges selected, click Edit .

Change the time period of a graph

To change the time period for the metric, click Zoom  and choose a time period.

Expand the display

To increase the size of the graph’s display, click Expand . To decrease the size of the graph, press [Esc] or click Close .

Change the dashboard layout

To change the dashboard layout, click Layout

and choose a view option.

Delete a graph

To delete a graph, click Edit and then click Delete