About trunks

A trunk is a telecommunications circuit from a carrier to a Genesys Cloud telephony connection.

External trunk planning

External trunk creation

There are three types of external trunks in Genesys Cloud: BYOC Carrier and BYOC PBX, which you use in a BYOC Cloud telephony connection, and External SIP, which you use in a BYOC Premises telephony connection.

Phone trunk creation

Trunk configuration reference

If you have questions or need more information about any of the settings for External or Phone trunks, you can investigate these references to learn more.