Remove a BYOC Premises Edge from Genesys Cloud

Prerequisites
  • Telephony > Plugin > All permission

You can remove a physical Edge from Genesys Cloud when you no longer need the Edge.

Note: Before you remove an Edge, make sure that you remove any site links that point to the Edge.
  1. Take the Edge out of service.
  2. Click the Edge name to access the Edit Edge page.
  3. Locate the Edge Information panel or the right side of the page.
  4. Locate the Cloud Connectivity section and click Unpair Edge.
  5. When you see the confirmation prompt, click Unpair.

In a moment, the Edge disappears from the Edge list and is removed from Genesys Cloud.